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Returns

Can I return products from the HG online shop?

If you bought an HG product from the HG online shop, you can dissolve the agreement within 14 calendar days of receipt of the order.

 

Send an e-mail to consumentenservice@hg.eu, quoting:

  • The order number
  • The date of the order
  • The date of the delivery
  • Full name, address and town

 

After dissolution of the agreement you are obliged to return the ordered products within 14 calendar days, to:

HG International B.V.
Damsluisweg 70,
1336 EJ Almere,
whilst quoting the order number.

 

The costs of returning the goods shall be borne by you. You can only return unused and undamaged products and/or products with a seal that is still intact. Within 14 calendar days of receipt of the returned products, the purchase amount less the delivery costs shall be credited to your bank account. Used and damaged products and/or products with a broken seal shall not be reimbursed.

 

Can I return an HG product that I bought from a shop to HG?

An HG product you purchased in a shop cannot be returned to HG International.

 

Can I return an HG product that I bought from a shop to HG?

An HG product you purchased in a shop cannot be returned to HG International.